RPB Employer Portal Tips
Everything You Need to Know About Multi-factor Authentication
RPB is adding an extra layer of security to protect your organization's plan information. Here’s how it works, and how it will affect you.
Frequently Asked Questions
Multi-factor authentication is the standard for verifying user identities online. Many of you already use it to access online banking, health services, social media, and other sites where it’s important to make sure it’s really you.
RPB is required—and committed—to always act in our employers’ and participants’ best interest. In our digital world, that means making sure your business and personal information is safe. This is especially important now, as cybersecurity threats are becoming more frequent and more sophisticated.
In addition to your usual username and password, you’ll confirm your identity with a one-time code sent to your mobile phone to access your MyRPB for Employers portal account. Think of it as locking your front door and setting an alarm.
Starting in November 2024, MFA will apply to all logins to the MyRPB for Employers Portal.
MFA will be required for all MyRPB for Employers portal users. That means that everyone, regardless of their role, will need to follow the MFA process to access the portal.
Note that with MFA, you will be unable to use shared login credentials. Each person in your organization will need their own credentials and a registered phone number to receive MFA codes and access the portal.
No, just a cellphone that can receive texts. Once you register your mobile phone, that’s where you'll receive your one-time login codes. We’ve outlined the simple steps to register your phone in the tutorial below.
If you don’t have a cellphone, call us and we’ll set up another way for you to securely access your account.
No. MFA codes can only be sent via text message.
MFA codes can only be sent to phones capable of receiving text messages, including cloud-based phone providers like Zoom Phone, Google Voice, or 8x8.
If you get a new mobile phone number, contact us and we’ll help you reestablish your credentials so you can access the portal.
Yes. We’ve prepared a short tutorial and troubleshooting guide, which is included below.
Tutorial and Troubleshooting Guide
We know that change like this to your routine can feel a bit overwhelming, but don’t worry. Here are the simple steps you need to take to use MFA, and some guidance on what to do if things don’t go as expected.
REGISTERING YOUR PHONE
1. Visit the portal login page.
2. Enter your username and password.
3. Click login.
4. The “Register Your Mobile Phone” dialogue will be the next thing you see.
5. Enter your mobile phone number and click register.
6. If you already have an account*, you’ll receive a text. Enter the six-digit verification code and click “verify.”
* Note that users setting up their account for the first time (that have not accessed the portal before) will get an email instead of a text to verify their identity when they’re setting up their account.
Once you’ve completed these steps, you will be logged in to the portal. Each time you attempt to log in to the portal after that, you’ll be prompted to enter the one-time code texted to your phone.
TROUBLESHOOTING
Once you register your phone, logging into your account using MFA should become routine. But we know things can change—and sometimes go wrong.
First, double-check that your phone number is correct. If it is, you can try clicking “Resend Code” in the “Verify Your Identity” dialogue box. If you still don’t get the code, contact RPB and we’ll help you figure it out.
If for any reason you don’t have your phone or have lost access to it, there’s no need to panic. Call us and we’ll help you log in.
If you get a new mobile phone number, be sure to contact or call us right away. We’ll help you reestablish your credentials and get access to the portal quickly.
If you reset your password, MFA will still work.
After 30 minutes without activity, you’ll be logged out and will need to log back in again and enter a new MFA verification code.
If you’ve tried everything and you still can’t log in—whether it’s not receiving the code or something else—please reach out to us. We’re here to help!
Please contact Chase Bouchie—Senior Employer Account Associate—at 646.884.9897 or cbouchie@rpb.org, or Robert Perry—Director of Participant and Employer Services—at 646.884.9890 or rperry@rpb.org.